Our Customers’ Success
Turn a Burden into a Big Win
During the busy season, a leading agricultural original equipment manufacturer (OEM) contacted NewStream with an issue: capacity in their recently built Midwest parts distribution center was strained. There was a significant backlog of packaging work orders, and customer orders were not being fulfilled. After switching to NewStream for single parts packing, the OEM observed a 75 percent reduction in customer backlogs in just two months, a 4X increase in volume in the first two weeks, and an increase in order fill rates, warehouse utilization, and customer satisfaction.
Commit to Quality and Cost Efficiency
An OEM for a variety of industries wanted to improve their current kitting because they needed a lower error rate and a retail-ready packaging solution for their kit filters, which their current service provider couldn’t provide, all while maintaining quality, on-time delivery, and excellent customer service. After transitioning their kitting two NewStream, the company witnessed an immediate improvement in customer service and quality, a reduction in retail design costs, and a perfect error rate of 0PPM.
Provide Maximum Flexibility
A Canadian manufacturer of natural gas technologies for on-off highway applications was dissatisfied with their inefficient on-time delivery, which averaged only 65%. They realized they needed to focus on their core competency of manufacturing and made the decision to outsource NewStream to handle the supply chain management. By having its prime location and providing customized kitting and packing solutions depending on the client’s needs, NewStream was able to help the manufacturer increase its on-time delivery to 98% in less than 12 months.
Keep North America Running
A truck and engine manufacturer contacted our team to express their frustration with their current supplier’s QLS sensor assemblies. As is typical in today’s environment, the manufacturer was unable to keep up with current demand, resulting in a large shortage. NewStream’s employee-owners were happy to provide a solution by assembling the sensors on-site. Within the first 3 days, the team shipped its first unit. After only 7 weeks, the line was producing 600 sensors every day, 180 more than requested by the customer.
Adopt a Can-Do Mindset
A large on/off highway original equipment manufacturer needed both kitting and packaging services for a government/defense contract. Facing rapid program growth only two years after launching the program, NewStream expanded its operations, accommodating an additional 200,000 square feet and 200 personnel in just six months. The program ensured the smooth shipping of over 14,800 kits valued at $80 million while simultaneously maintaining a 100% on-time delivery rate and securing seven contracts, showcasing NewStream’s flexibility and adaptability.
Enhance Efficiency and Customer Satisfaction
A NewStream’s existing customer who is an on/off highway original equipment manufacturer (OEM) put in a request for quote for NewStream’s single parts packaging after being dissatisfied with their current service provider. NewStream swiftly secured a lease for a fully operational 135,000 square foot facility within 30 days, outpacing the OEM’s 120-day expectation. With this new location for single parts packaging, as well as the RealTime (RT) system and wireless landscape implementation, NewStream was able to turn product in this operation on an average of 2.4 days, bring in 50,000 pieces per day, ship ten trucks per day to nine parts distribution centers, and improve quality metrics, with error rates dropping to two per 10,000 lines shipped. This collaboration is expected to save the OEM $700,000 to $800,000 per year with an increase in efficiency and customer support.
Deliver Reliable Custom Solutions
Having trouble servicing their aftermarket customers, a large brake original equipment manufacturer reached out to NewStream in hopes of overcoming this vexing supply chain issue. To help solve this problem, NewStream worked closely with the OEM to come up with a comprehensive solution that reduced lead times while maintaining high quality products and on time delivery rates. With the help of NewStream’s management expertise, the OEM achieved 100% inventory accuracy, a 99.99% shipment quality, a 50% increase in its top-line revenues and a consistent 100% customer satisfaction rating.
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